Quebec has put forth a new bill to curb ticket scalping and undisclosed subscription renewals, as announced by Justice Minister Simon Jolin-Barrette on Tuesday. The proposed changes to the Consumer Protection Act aim to address issues where resellers profit at the expense of the Quebec entertainment industry and artists.
Under the new legislation, ticket resale platforms are required to clearly indicate that they are a resale platform and that tickets may be available at lower prices from the official seller. This move aims to enhance transparency and prevent consumers from inadvertently purchasing tickets from resale sites that resemble official ticket offices.
To ensure transparency, sites offering both primary and resale tickets must distinctly identify resale tickets at the same time and in the same manner. Resellers must provide consumers with essential details, including the specific seat, if applicable, and the previous ticket owner’s name. Resale prices cannot surpass the official seller’s original price without explicit authorization, and any additional fees must be disclosed upfront to consumers.
In the event of cancellations or changes, producers must promptly inform official sellers and authorized resellers, who must then relay this information to ticket buyers. The bill also strengthens regulations surrounding subscription renewals, making it easier for consumers to cancel online subscriptions and gym memberships. It mandates clear communication of upcoming price changes and the inclusion of a prominent “cancel” button for terminable recurring contracts.
Moreover, the bill addresses transparency in pricing by requiring cable and telecommunication companies to display non-monthly fees alongside advertised prices. Additionally, companies are prohibited from imposing clauses that restrict customers from posting honest reviews, and they must refund any unauthorized fees charged to consumers, even if the service was utilized.
Penalties for violations of the new rules include fines ranging from $750 for individuals to $1,500 for companies per violation concerning subscription rules. For serious or repeated ticket-resale violations, fines could reach up to $175,000, aligning with existing maximum penalties under the Consumer Protection Act.
Most provisions of the bill are expected to take effect three months after receiving royal assent. The proposed changes aim to protect consumers and safeguard the cultural sector in Quebec.