Marks and Spencer has suspended all online orders on its website and app after a major cyber incident. The popular retailer has faced issues since a cyber incident on Monday, leaving customers unable to use contactless payments in stores, or process click-and-collect orders across several UK stores.
The company has now halted all online orders on its website and app following the incident. “As part of our proactive management of the incident, we have made the decision to pause taking orders via our UK & Ireland websites and apps and some M&S International operated websites,” it said.
“The M&S product range is available to browse online, and our stores remain open and ready to welcome and serve customers.
“We previously informed customers that there was no need to take any action. That remains the case, and we will let them know, if the situation changes.
“We remain grateful for the support that our customers, colleagues, partners and suppliers have shown during this time and will provide further updates, as appropriate.”
Its stores still remain open. However, M&S has responded to social media posts advising customers that these problems persist.
“Gift cards, e-gift cards and credit receipts can’t currently be used as a payment method in store or online,” it said in response to one person on X, external.
M&S said on Tuesday it had reported the incident to the National Cyber Security Centre (NCSC). The retailer previously was dealing with problems which affected people using Click & Collect, as well as paying with gift cards.
In recent years, there has been a run of similar incidents, including the one Transport for London (TfL) encountered. During this episode, TfL was forced to suspend many of its online services.
And In 2023, Royal Mail was forced to ask customers to stop sending parcels and letters to overseas destinations after a cyber incident caused “severe service disruption” to international mail.
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