Many Canadians were notified via text message on Tuesday regarding a class action lawsuit against Rogers, but there is no need for alarm as it is a legitimate communication. The lawsuit, authorized by a Quebec court, pertains to the widespread outage on Apr. 19, 2021, affecting Rogers, Fido, and Chatr services. The lead attorney, David Assor from Lex Group, alleges damages suffered by Canadians, including medical emergencies due to the inability to access essential services like 9-1-1 and loss of income for individuals reliant on their phones for work.
Rogers acknowledged compensating affected customers for the service disruption and expressed readiness to defend the case. Individuals receiving the text message do not need to take immediate action but can register for updates through a provided link for further information. Those wishing to opt out of the lawsuit must do so by Nov. 23, 2025, as per Lex Group’s class action notice. Legal fees will be covered by awarded damages or by Rogers, depending on the court’s decision.
The text messages were sent out following a court order for Rogers to provide a list of affected phone numbers. The lawsuit, anticipated to last two to three years, aims to represent all of Canada, although Rogers is attempting to exclude certain provinces. Compensation in the event of a successful class action may include reimbursement of service fees, other compensatory damages, and the importance of retaining documentation to substantiate losses. Interested parties can stay updated on the progress of the lawsuit via Lex Group’s website.