Phoebe the pug boasts an impressive resume with over 200 certifications, making her seemingly capable of handling tasks like driving a truck, steering a boat, and operating a forklift. Additionally, she has obtained the ProServe certification from the Alberta Gaming, Liquor, and Cannabis (AGLC) agency, qualifying her to serve liquor.
This unique accomplishment was part of an experiment conducted by Cognisense, a Calgary-based security firm specializing in online training. Utilizing artificial intelligence, Phoebe completed the online ProServe Liquor Staff Training course in just six minutes, revealing potential vulnerabilities in online training programs.
Robert Day, the managing director of Cognisense, emphasized the security risks associated with online training and highlighted the evolving standards from in-person to digital training methods. The ease with which Phoebe obtained the certification underscores concerns that AI tools could complete training without human involvement, raising questions about the integrity of the certification process.
The AGLC responded stating that while full identification verification is not required for online training completion, they conduct routine inspections to ensure compliance with certification requirements. Following the revelation of Phoebe’s certification, her account was promptly canceled.
Moreover, Cognisense disclosed that Phoebe also acquired an Alberta defensive-driving certificate through an online course with the Alberta Motor Association (AMA). However, AMA clarified that completing the course does not automatically lead to demerit reduction; validation in-person against a valid driver’s license is mandatory.
As organizations like AMA and AGLC address the implications of AI in training, concerns about the authenticity and security of online certifications persist. Stakeholders emphasize the importance of strengthening training standards to prevent unqualified individuals from accessing sensitive roles, ultimately safeguarding public safety.
In response to the potential risks posed by AI-driven certifications, Steve Sullivan, CEO of Mothers Against Drunk Driving Canada, stressed the need for governments to enhance training provider standards and implement safeguards to ensure the credibility of certifications. Upholding the integrity of training processes is crucial in protecting lives and maintaining public safety.
